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Text messages should only be used to communicate between 911 Center and the sender.

The texting function should only be used for emergency situations that require an immediate response from police, fire or emergency medical services.Verizon Wireless customers must have mobile phones that are capable of sending text messages.

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Verizon Wireless customers who use Usage Controls should remove this feature to ensure full text to 9-1-1 capabilities.Texts sent to 9-1-1 have the same 160-character limit as other text messages.If customers are outside or near the edge of the county, the message may not reach the Emergency Communications Department. Customers must be in range of cell towers in Monroe County.Text abbreviations or slang should never be used so that the intent of the dialogue can be as clear as possible. As The News Tribune points out, his 4.62 40-yard dash was the third-slowest among running backs. Providing location information and nature of the emergency in the first text message is imperative, since the Communications Center will receive only an approximate location of the cell phone, and will not be able to speak with the person sending the text.Texting is not always instantaneous, which is critical during a life-threatening emergency.

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New on TV Tonight - Tonights TV Listings for the latest shows, movies, and programs. Using a phone to call 9-1-1 is still the most efficient way to reach emergency help. 1 day ago TV: N/A Channel finder: Verizon Fios, Comcast Xfinity.Customers should use the texting option only when calling 9-1-1 is not an option.Important Information for Verizon Wireless, AT&T, Sprint, and T-Mobile Customers in Monroe County: Text to 9-1-1 is intended primarily for use in two emergency scenarios: for an individual who is deaf or hard of hearing and for a person who is unable to make a voice call, for example during a medical emergency that renders the person incapable of speech, or in the instance of a home invasion or abduction. Verizon, T-Mobile, AT&T and Sprint customers in Rochester and Monroe County can now send a short message service (SMS) text message to 9-1-1 for emergency help when they are unable to make a 9-1-1 voice call. Monroe County 9-1-1 has “Text to 9-1-1,” an option for Verizon, T-Mobile, AT&T and Sprint customers who need to contact 9-1-1. Monroe County is the first 9-1-1 Center in New York State to accept text messages from all four major carriers!

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